ITChamps has a whole suite of tools and implementation accelerators which it has built over all these years of consulting in SAP. Development of these tools is a continuous process and is adding value to every implementation and support engagement in progress. Below is a partial list of such solutions which our clients enjoy.
•Business Process Workshops and Documentation : These sessions provide overview and background information about the new business processes the users will be performing on a daily basis. The workshops start with high-level strategy discussions. After users get a grasp of the high level processes, ITChamps will then start explaining each individual process and business function in more detail.
•Hands-on Activities : These exercises allow the users to practice their daily roles and responsibilities in a controlled system environment. Our consultants/SAP training experts guide them in every step of the way. These exercises:
*Present context and understanding of where a task resides in relation to an entire business scenario.
*Forces users to depend on the documentation created.
*Place more emphasis on more critical and complex tasks.
•Tutorials :ITChamps can create custom tutorials that are aligned with your SAP environment. These automated tutorials can walk users through the transactions they perform daily. Users can also run simulations to observe the correct way to complete a transaction.
•Task-level How-To’s : Step-by-step documentation for users to follow while completing a task or transaction. These procedures are custom developed to ensure they are appropriate for the various types of users in your organization. Throughout the training process, ITChamps will make sure your users understand how to use and where to locate all “How To” documentation. These documents have proven to be beneficial references for users who face challenges in their daily activities.
•On-line Guides : As customers’ employees become more familiar with their SAP solution, they will need less support and quicker access to information. We can provide this quick access with online guides, which are valuable resources for people who have made the transition from new learner to experienced user. On-line guides can vary in style, depending on the need of customer and its employees.